Return Policy

Cancellation and refund information is valid only for online orders and excludes personalized orders.
If the furniture you order is personalized, this will be stated to you by one of our sales consultants at the time of purchase.
For in-store orders, please contact your local store directly.

If you want to cancel your order before delivery, return an item after delivery, or encounter any problems, here's how we can help you.

Did you change your mind after placing your order?
Whatever the reason, you can cancel your online order (except special orders) at any time before delivery without any fee. All you have to do is notify us in writing by post or e-mail. You can find our contact information at the bottom of the page.

We have a 14-day return policy; This means you have 14 days to request a return after receiving your product.

To be eligible for a return, your product must be in the same condition as you received it, unused, labeled and in its original packaging. You will also need your receipt or proof of purchase.

And please beware that you will be charged for delivery and returning the item.

You can contact us at infotrendlifefurniture@gmail.com to start the return process. Please note that returns must be sent to the following address: Unit 5 Theobald Park Road, Enfield EN2 9BQ

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship the item. Products returned to us without a refund request will not be accepted.

For your return questions, you can always contact us at infotrendlifefurniture@gmail.com.


Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or the wrong item was delivered so we can assess and correct the problem.

Exchange
The quickest way to make sure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

refunds
We will notify you once we receive and inspect your return and let you know if the refund has been approved. If approved, a refund will automatically be issued to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since we approved your return, please contact us at infotrendlifefurniture@gmail.com.